The customer
A microfinance NGO in the Philippines
Ahon Sa Hirap, Inc. (ASHI) is a microfinance institution NGO that operates from Quezon City in the Philippines, serving more than 74,000 clients through 60 branches in the Calabarzon and Western Visayas regions with over 600 employees. ASHI’s mission is to improve access to financial services in their communities to enable families to lift themselves out of poverty.
The challenge
Inefficiency and cumbersome manual processes
Before subscribing to Oradian’s cloud-based core banking system, Instafin, manual processes and inefficiencies were major challenges that prevented ASHI’s growth.
• An inability to create consolidation reports with information from all branches in a timely manner
• No access to real-time data across all branches
• An inability to generate accurate data which led to incorrect tallies and unreliable reports
• ASHI’s field officers spent too much time on administration and manual processes instead of focusing on
the core business and reaching more clients
• High cost of IT and system administrators
• Limited IT support from their previous core banking provider
ASHI was impaired with by general inefficiency. Sustainable growth seemed out of reach.
The solution
ASHI leveraging digital transformation to access untapped growth opportunities: Deciding on the right cloud -based technology
With a vision to reach more clients, open new branches and expand, ASHI’s Vice President Estrella Andres had to make wise decisions to lead ASHI toward their goals.
To achieve these goals ASHI had to better control and manage their portfolio, improve financial performance and enable its team to work more efficiently. Ms. Andreas knew that ASHI needed to streamline their operations through digitisation
The result
ASHI is enabled to know and control their portfolio with access to real-time data – from all branches
With Instafin, since it is cloud-based, all data from across the 60 branches is at ASHI’s fingertips. With a few clicks, now ASHI can automatically access all branches’ data from the head office, generate consolidation reports and make informed decisions.
ASHI began simplifying processes to reduce waiting time of its clients for the financial products and services they offer. The time ASHI’s staff used to waste on administration and manual processes is now used to reach more clients and focus on the core business.
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