The main reasons banks will lose clients to competitors in 2021
Is it the interest rates? Is it the complicated application? Lengthy approval time? Do you need to communicate to your customers more often? Or maybe you have archaic product that need refresh and redesign?
It is one of the oldest (and simplest) business wisdoms that it is 10 times costlier to acquire a new customer then to sell to an existing customer.
Profitability – that is the main rationale behind understanding the reasons behind the customer churn.
Download and learn the main techniques on how to understand, measure, address and Change the trends that cause customer desertion.
HINT – the basic building block is a Core Banking System that automatically collects and monitors all the relevant customer data, enabling you to act in real time. You can stop the runners.