We measure ourselves by how far you go after go-live.
Implementation is just the start. Our Customer Success team stays with you, through new products, new markets and new regulatory requirements, so the platform keeps compounding value long after the project closes.
A team that knows your business, not a queue that doesn't.
The standard enterprise software customer success model is a reactive support function: you log tickets, someone responds, the issue is resolved. This is a floor, not a ceiling. For financial institutions using Oradian as their primary operating platform, the value of customer success is not just issue resolution, it is the ongoing guidance that enables institutions to use the platform to its full potential, respond to regulatory changes and make the right decisions as their business evolves.
Oradian's Customer Success model is built around named ownership, proactive engagement and long-term partnership. Your Customer Success Manager knows your configuration, your team, your goals and your market. They are not managing a queue of a hundred accounts, they are invested in your specific outcomes.
Everything you need after go-live.
Named Customer Success Manager
One person who owns your relationship, knows your portfolio and understands your regulatory environment. Not a different agent every time you contact support, not a generic account manager who learned your name from a CRM record. A named CSM who was involved in your implementation, knows your configuration in detail and is accountable for your outcomes. They proactively bring you relevant updates rather than waiting for you to ask.
Quarterly business reviews
Structured conversations that track adoption, performance against your defined goals and the commercial outcomes you care about. Not a product demo. A business review focused on whether you're getting the value you expected, what has changed in your market or regulator, and what we need to do together in the next quarter. The output is a documented record useful for your leadership, board and investors.
Roadmap influence
Your priorities are visible to Oradian's product team. Feature requests and product feedback from customers consistently shape the platform roadmap, not as a courtesy, but as a systematic input to prioritisation. Your CSM aggregates your feedback, represents it internally and communicates back when your requests have been scheduled or shipped.
Enablement and training
Workshops, certifications and operational runbooks so your team operates the platform with confidence at every level, from loan officers using Edge° in the field to finance managers running regulatory reports to CTOs making configuration decisions. Training is tailored to your specific configuration, not generic platform training that covers features you don't use.
Always-on support
Regional support across Asia, Africa and Europe, staffed by people who know the product technically, not people reading from a script. Support hours align to your operating hours. Issues that affect live operations are treated as priorities. For critical issues, platform availability, data integrity, urgent compliance, escalation paths to senior Oradian staff are fast and direct.
Peer community
Access to a community of other Oradian customers running similar institutions in comparable markets. Share implementation patterns, exchange operational knowledge and learn from institutions that have already navigated the challenges you're facing. The combined experience of sixty-plus institutions across twelve countries is a resource no single institution has on its own.
Customer Success is measured in outcomes, not tickets closed.
The institutions that grow the most on Oradian, that triple their loan portfolios, expand into new markets or launch new product categories, are almost always the ones with the most engaged Customer Success relationships. Not because the CSM does the work for them, but because proactive guidance prevents the wrong decisions, surfaces capabilities the institution wasn't using, and keeps the platform aligned with the institution's evolving goals.
Loan portfolio growth on Oradian in 12 months
Salmon
To first product launched
FairMoney
Implementation, end to end
Esquire
A partner in your growth, not just a vendor.
In-market customer success teams aligned to your KPIs, your roadmap and your regulator.
Meet your success team