5 AI projects your digital bank can ship in the next 90 days
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Thinking of ways to implement AI in digital banking? Here are 5 AI projects your digital bank can ship in the next 90 days

Before you start: what makes a 90-day AI project realistic?
Regardless of the use case, successful 90-day AI projects have three things in common:A clear business metric
This looks like one of the following metrics:- Reducing manual review time by 30%
- Cutting call centre volume by 20%
- Lifting approvals or repayments by X%
Production-grade data in a safe environment
You need this so that your teams can query recent and historical data off the live core so that experiments don’t risk downtime, as well as being able to move features and scores back into decision flows.A narrow, testable scope
It’s important to be able to prioritise which delinquent customers to call first, be able to categorise and handle the top 20 FAQs via a chatbot, and score a specific fraud pattern on a specific channel. If you already have three ingredients in place, the data and integration challenges are largely solved. Those ingredients are:- Safe, off-core access to production-grade data
- Open APIs
- A configurable decision layer in your core
AI-assisted collections: who to call first tomorrow morning
Good for: Digital lenders, SME lenders, salary-linked products, BNPL, credit cards. Problem: Your collections team can’t treat every delinquent account the same way. Some customers will self-cure with a gentle reminder. Others need proactive outreach before they roll into NPL. When every account gets the same script and cadence, you waste capacity and leave money on the table.The 90-day AI project
Build a simple propensity-to-pay model that scores delinquent accounts and tells your team who is likely to self-cure as well as who is at risk of rolling into later buckets. You will need the following data already available and in the core:- Repayment history
- Product type and tenor
- Days past due
- Salary and income
- Contact history
- Basic customer profile
How to deliver in 90 days
Days 0–30: Data & baseline- Use your core’s database replica to pull 12–24 months of collections data.
- Define what success looks like: e.g. paid within 30 days without charge-off.
- Have your data team build a simple model to predict that outcome.
- Validate against a hold-out sample: does it rank-order accounts?
- Start scoring live delinquent accounts daily using that model, but only for analytics.
- Compare what your team actually did against what the scores suggested.
- Check for obvious biases and fix them.
- For one cohort, route the top-risk accounts to collectors first each morning.
- Use your core’s APIs and Custom Code to surface priority tags inside the collections UI or daily worklists.
- Track things like any extra cash collected, time-to-cure, and agent productivity compared with the control group.
What you can expect after 90 days
- A live pilot where collectors start each day with a prioritised list instead of a flat queue
- Early evidence of improved recoveries, for example, higher cure rates or more cash collected in the pilot cohort
- Better use of collections capacity with more time spent on high-risk accounts and less on likely self-cures
- A first, documented collections model you can refine and expand to other portfolios
Smarter fraud alerts with anomaly detection
Good for: Banks seeing rising fraud on cards, accounts, or instant payments. Problem: Rule-based fraud systems can be unreliable. You try to add more rules, but fraudsters keep routing around them, all while legitimate customers get blocked, leaving everyone unhappy.The 90-day AI project
Layer a simple anomaly-detection model on top of your existing rules, focused on one high-risk channel, such as mobile transfers or card-not-present payments. Use it initially in shadow mode to spot suspicious behaviour without changing production decisions on day one. To achieve this, you will need the following data:- Amount, merchant, channel, device, IP, location
- Time of day, day of week
- Historical pattern for that customer
- Outcome labels for known fraud cases
How to deliver in 90 days
Days 0–30: Pick a single focus area- Choose one rail, such as mobile transfers, and define the fraud types you care about, for instance, you could focus on account takeovers or SIM swap follow-on fraud.
- Use your data replica to pull 6 to 12 months of transactions and confirmed fraud labels.
- Implement a straightforward model that scores transactions based on how unusual they are for that user.
- Start scoring every new transaction in the selected channel in real time or near-real time, but do not block anything yet.
- Compare scored high risk events with current rule triggers and confirmed fraud coming in via chargebacks or complaints.
- Tweak the thresholds to find a useful trade-off between true positives and false positives.
- Introduce step-up checks for the riskiest transactions only, for example, look at the top 1–2% of scores.
- Implement this via your core’s event system. For example, when a high-risk event is published, trigger extra authentication, such as requesting the consumer re-enters their PIN, and perform a soft block pending customer confirmation.
- Track reduced fraud losses on that channel against the impact on the customer experience.
What you can expect after 90 days
- A working anomaly-detection model in shadow or limited-traffic mode for one high-risk channel
- Clear metrics on how many additional fraud cases you could catch at a given false-positive rate
- A controlled step-up flow for the riskiest 1–2% of transactions on that channel
- A reusable blueprint to expand behavioural fraud analytics to other products or rails
An AI-assisted support copilot for your agents
Good for: Banks with growing chat volumes and complex products, for instance, multi-market, SME, credit. Problem: Your call centre and back-office teams spend huge amounts of time looking up policy details, explaining basic product terms, and navigating multiple systems to answer simple questions, which means training new staff takes months and customers are forced to wait for longer.The 90-day AI project
Deploy an AI copilot for support agents that suggests answers based on your own knowledge base, policies, and scripts, generates email and chat responses for review, and summarises long interactions and attaches notes to the core. For this, you will need the following data:- Up-to-date FAQ documents
- Product terms & conditions, policy docs, internal playbooks
- A small set of real anonymised support transcripts for fine-tuning prompts
- Gather and clean your knowledge base content by removing outdated policies.
- Decide what the copilot can and cannot do.
- Work with your tech team to integrate a gen-AI service via API, using your content as the retrieval base.
- Embed the copilot into the internal support tool UI to suggest an answer while the agent is typing and offer a summarise this chat button.
- Train a small group of agents to use it and collect the feedback.
- Track reduction in average handle time and quality scores.
- Roll out to a larger team if the metrics are promising.
- Add structured shortcuts, for example, you could add buttons to generate a repayment-plan explanation email as well as consistent SMS templates for payment reminders
- Feed outcomes back into your analytics layer.
What you can expect after 90 days
- A support copilot embedded into your agent desktop for one or more queues
- Measured impact on handle time and quality scores for the pilot group
- Cleaner, more consistent customer communications
- A clearer view of which topics to automate next
Churn-risk scoring for your mobile users
Good for: Digital banks and wallets with big install bases but flat or declining active users. Problem: Do you get great monthly total downloads and sign-ups, while monthly active users are stagnant? Are your marketing campaigns broad and reactive because you don’t know who is about to go dormant until they are already gone? This project is for you.The 90-day AI project
Build a churn-risk model that identifies customers likely to lapse in the next 30–60 days and run targeted retention experiments against that group. For this, you’ll need this data:- Logins and session activity
- Transaction types and frequency
- Salary and income
- Product holdings and tenure
- Past campaigns and engagement with them
How to deliver in 90 days
Days 0–30: Define churn and pull history- Agree on your definition of churn.
- From your data replica, extract a year of behaviour data and label who churned.
- Build a model that predicts churn probability based on the previous 30–60 days of behaviour.
- Start scoring your active base weekly.
- Split high-risk customers into a test and control group.
- Design lightweight retention offers, such as fee waivers or cashback on next bill payment, top-up bonuses for savings, or pre-approved micro-loan offers for eligible salary customers.
- Use push notifications, in-app messages, SMS or email to serve offers to the test group.
- Measure the re-activation rate against control, incremental revenue against incentive cost, and the impact on longer-term retention beyond 30 days.
What you can expect after 90 days
- A working churn-risk score that updates weekly on your active base
- At least one tested retention playbook for high-risk users
- A list of the 3–5 behavioural signals that best predict churn in your market, which you can feed into future product and marketing decisions
AI-driven SME lead and pre-qualification scoring
Good for: Banks and lenders targeting SMEs, merchants, or micro-entrepreneurs who focus strongly on their digital offerings. Problem: Is your SME pipeline messy, with lots of leads and very few approvals? Do your relationship managers spend time on businesses that don’t qualify, while strong prospects wait? If youwant to be faster and more targeted without loosening risk standards, this one is for you.The 90-day AI project
Deploy a lead pre-qualification scoring model that ranks inbound SME leads based on their likelihood of approval and profitability. This will help your sales teams know who to call first and what to offer. For this, you will need data from approved and declined SME customers, centering around:- Business sector and size
- Turnover and cash-flow patterns
- Product combinations taken
- Time from lead to approval
- Performance outcomes
How to deliver in 90 days
Days 0–30: Build the score- Use your core and CRM data to build a profile of SMEs that are a good fit.
- Train a model to predict the probability of approval and expected value.
- Start applying the score to new inbound leads from one channel.
- Present the score as a simple band in your dashboard.
- Capture feedback: does the score feel intuitive? Are the high band leads genuinely better?
- Route high-score leads to your strongest relationship managers or fastest digital flows.
- For low-score leads, offer simpler or smaller products by default.
- Track approval rates, time-to-yes, and early-stage performance.
What you can expect after 90 days
- A live SME lead score visible to sales or RM teams in at least one channel
- Improved focus on high-quality leads
- Early improvements in approval rates and time-to-yes for the pilot channel
- A clearer picture of your ideal SME customer based on data
Making these projects real on Oradian
If you’re already using Oradian, most of the hard parts of these 90-day projects are already in place. With Oradian, you already have a cloud-native core with APIs, which makes it straightforward to plug in AI scores and trigger actions without deep rewrites. You may even use Custom Code and events, which let you encode decision rules and connect to external AI services with minimal vendor dependency. If you are using Database Access, you have a secure, always-up-to-date replica of your production PostgreSQL database so data scientists and analysts can work safely off-core, and if you don’t, drop vanda.jirasek@oradian.com a message to find out how Database Access can take your Oradian usage to the next level. That doesn’t mean activating an AI project becomes easy, after all, you still need clear goals, good governance, and the right people, but it does mean you can focus on designing the right experiments, not wrestling with missing data and ancient legacy systems.Where to start on Monday
Here is exactly what to do on Monday: ask yourself which decision, if improved by 10-20%, would matter most in the next 12 months? Then consider whether you have the data available to improve that decision, if you can access that data safely off your core, and if you can feed scores back into live journeys. If the answer is yes to all those questions, you’re ready for your first 90-day AI sprint.Ready to ship your first 90-day AI project?
If you’re serious about AI in 2026, the hardest step is deciding on a single concrete project with a deadline, an owner, and a business outcome. If you’re already on Oradian, you’re closer to AI success than you think. You have:- A cloud-native core that can plug into AI services via APIs and events
- The ability to turn on access to Database Access, which will give your teams safe, SQL-level access to production-grade data
- The ability to encode new logic and workflows with Custom Code instead of waiting on long vendor cycles
Further reading: The Digital Bank's Guide to AI
These five projects give you a starting point, but if you want the strategic picture, including how to build the data foundation that makes all of them possible, what governance and compliance actually require, and how to prioritise which AI investments to make first, you need the Digital-First Bank's Guide to AI in 2026 whitepaper.