Microfinance institution in Nigeria
DEC Nigeria is a membership, non-profit organisation that provides social and microfinance services to groups of women, communities and NGOs in Nigeria. It was founded in 1987 and operates mainly in the northern region of Nigeria.
Growing a microfinance institution in a changing market
DEC had been successfully serving Nigerian clients for the past 30 years. But when instability in the region grew, existing and potential clients started to leave. DEC was faced with a two-fold challenge: a shrinking market and rising operating expenses.
Improving and opening branches, without incremental costs
Titi Yakubu, DEC’s CEO, knew that DEC had to reduce operating costs at its 90 branches and reach new communities.
Of their 79 branches, 44 were completely manual – relying on pen and paper. Because Instafin, the digital management information system (MIS) in Oradian’s toolset is cloud-based, DEC only needed to equip the manual branches with laptops and modems. They no longer needed to invest in costly servers or on-premise systems. No additional hardware was required for the other branches or for the headquarters.
Reduced costs and extended reach
By eliminating the need for servers, back-ups, IT maintenance and constant electricity, DEC reduced its IT expenses by $52,000 annually. This gave DEC the resources to open more branches – 26 within three years. With more branches and a presence in new communities, DEC increased their client base by 200,000 individuals.
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